Support.
Questions about Revivio, your account or a subscription? Email us and a real person will reply, usually within one working day.
Contact support
To help us sort it quickly, tell us the email on your account, what you were trying to do, and the device you’re using. A screenshot helps too.
Common questions
When can I start using Revivio?
We’re opening Revivio to a small group of shops first. Ask for early access and we’ll be in touch.
Which devices does Revivio run on?
Revivio is an iPhone app. Tell us if you’d like it on other devices, as it helps us decide what to build next.
How do I manage or cancel my subscription?
If you subscribed through the App Store, open Settings on your iPhone, tap your name, then Subscriptions. Apple handles billing and refunds for App Store purchases.
Can I get a copy of my data?
Yes. Email us from the address on your account and we’ll send you your data in a standard format.
How do you handle my data?
We only use your data to run Revivio for you, and we never sell it. Read the privacy policy for the details.
Delete your account
You can delete your Revivio account and its data at any time, directly in the app:
- Open Revivio and go to Settings.
- Tap Account.
- Tap Delete account and confirm.
If you can’t get into the app, email skye@revivio.ai from the address on your account with the subject “Delete my account”. We’ll confirm before deleting anything.
What happens next
- You’re signed out on every device straight away.
- Your account and its data are deleted or anonymised within 30 days, and removed from backups within a further 90 days.
- We keep billing records only where the law requires it, for up to 6 years.
- Deleting your account doesn’t cancel an App Store subscription. Cancel it in Settings → your name → Subscriptions.